Service Design Leadership Lab
A course by Dr Tina Weisser
Early-bird Tickets end: Sept 24, 2023
Registration deadline: Oct 19, 2023
GENERAL INFO
SDN Academy course
Dates: Oct 19 - January 22
Find further informations below
Hours: 15:00 - 18:30 CET (Module 1-3)
12:00 - 14:00 CET (Module 4)
Language:
English
Course level:
Advanced
Location: Zoom
Platform details will be shared with course registrants prior to course
Tina Weisser (she/her)
Feed Your Mind
What to expect?
Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This four module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks. The course aims to enhance your leadership skills holistically, addressing these three
dimensions: leading yourself, leading your team, and leading the organisation. There will be a rich blend of different
formats (inspiring theory and lectures, interactive sessions, peer-to-peer reflection, self assessments and case clinics) to support you in working on your real-work situations. You will also be able to connect to like-minded people in a safe space and learn from the experiences of others. Every participant will be matched to another participant, his, or her "Buddy". The theoretical impulses will encourage you to rethink or develop your own leadership attitude.
What are the takeaways from this training?
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Develop your own leadership role and attitude by applying a set of methods, tools, and mental maps
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Use a „Transformation Architect Tool Box and Playbook“ for leaders and know about their impact
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Reflect on your own behaviour through self-assessments and reflecting on real situations
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Learn about different theories on how to empower and motivate your team
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Be a catalyst for empowering your organisation to embed service design
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Foster an innovative and creative mindset
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Transfer learned models and theories to your real work situations through hands-on activities
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Connect with other leaders, sharing insights and learnings in a „safe space“
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Become the leader that people would love to follow
Who is this course for?
Service Designer with a current or new to a leadership role. Senior Service designers or experienced Service Designers,
Innovation or UX managers, Product Owner. Anybody interested in leading Service or UX Design or Creativity within organisations.
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No prerequisite required.
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Max. of 16 Participants for the duration of 3 months. There will be an additional follow-up after the course.
Financial Inclusion
We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org!
High income
Full training fee
Upper middle
income
Receive 25% discount
on the training fee
Lower middle
income
Receive 50% discount
on the training fee
Low income
Receive 75% discount
on the training fee
COURSE OUTLINE
MODULE 1
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Workshop Module 1 and kick-off (3,5 h)
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On-demand Self assessment, articles, lectures or talks (2 h)
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Exchange and reflection with Buddy (1h)
MODULE 2
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Workshop Module 2 (3,5 h)
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On-demand Self assessment, articles, lectures or talks (2 h)
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Exchange and reflection with Buddy (1h)
MODULE 3
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Workshop Module 3 (3,5 h)
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On-demand Self assessment, articles, lectures or talks (2 h)
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Case-clinic with a group of participants (2 h)
MODULE 4
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Workshop Module 4 (2 h)
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Optional: Alumni meeting (1h)
DATES AND TIMES
COURSE DATES AND TIMES
Module 1: October 19, 2023 / 15:00 - 18:30 CEST (GMT+2)
Module 2: November 16, 2023 / 15:00 - 18:30 CET (GMT+1)
Module 3: December 14, 2023 / 15:00 - 18:30 CET (GMT+1)
Case Clinic: January 15, 2024 / 13:00 - 15:00 CET (GMT+1)
Module 4: January 22, 2024 / 13:00 - 15:00 CET (GMT+1)
FAQs
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What is the Service Design Network Academy?The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of education courses for both seasoned practitioners and those new to service design, our Academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry. Since its founding, the SDN Academy has run both public and in-house training for more than 1.100+ students, across more than 24 different course offerings. Course participants come from a range of backgrounds and experience levels.
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What is the Service Design Network?The SDN is a non-profit organization founded in 2004 and is the only community of its type world-wide. In addition to the SDN Academy, the SDN runs a series of annual Global Conferences, publishes the journal 'Touchpoint', recognizes best-in-class work through its Award program, supports a large network of local Chapters, and supports up-and-coming service designers through its Young Talent Board and associated activities. You can learn more about the SDN at www.service-design-network.org.
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Will I receive a course completion certificate?Yes, all participants who successfully complete the course (based on lecture progress, as well as completion of quizzes and assignments) will receive a course completion certificate.
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What are the criteria for enrolling in a course?We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on their background and needs.
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Where are the courses offered and in which languages?Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.
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Do you offer discounts on your lectures & courses?We at SDN believe that everyone should get the possibility to join our lectures & courses. If you feel that the prices we offer are too high for your current living situation, please feel free to reach out to us at info@sdn-academy.org. Service Design Network Members receive a 15% Discount on SDN Academy Tickets. Learn more about the SDN and our Membership here. Service Design Network Student Members receive a 50% Discount Code on SDN Academy Tickets. Learn more about the SDN and our Membership here.
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Do you offer in-house training programs?The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.
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How do I become a trainer?The SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.
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How much do academy courses cost?Our academy courses vary in price. We recommend that you review the program page here to get an understanding of associated costs.
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What forms of payment do you accept?We accept the following means of payment: Credit/debit cards, PayPal, SEPA Direct Debit or Invoice. The availability of means of payment may be affected by your location.
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What is the cancellation/refund policy?You may cancel a course up to 30 days prior to, in order to get a full refund. Please visit our Terms and Conditions page to learn more.
Further questions? Don't hesitate to reach out to us below: