Service Design Leadership Lab
A course by Dr Tina Weisser
Early-bird Tickets end: Sept 1, 2024
Registration deadline: Nov 14, 2024
GENERAL INFO
SDN Academy course
Dates: November 14, 2024 - January 23, 2025
Find further information below
Hours:
3pm to 6pm CEST (Modules 1)
3pm to 6 pm CET (Module 2-3)
1:30pm to 4pm CET (Case Clinic)
1:30pm to 3:30 CET (Modules 4)
Language:
English
Course level:
Advanced
Location: Zoom
Platform details will be shared with course registrants prior to course
What to expect?
Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This four-module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks.
The course aims to enhance your leadership skills holistically, addressing these three dimensions: leading yourself, leading your team, and leading the organisation. There will be a rich blend of different formats (inspiring theory and lectures, interactive sessions, peer-to-peer reflection, self-assessments, and case clinics) to support you in working on your real-work situations. You will also be able to connect with like-minded people in a safe space and learn from the experiences of others. Every participant will be matched to another participant, his, or her "Buddy." The theoretical impulses will encourage you to rethink or develop your own leadership attitude.
What are the takeaways from this training?
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Develop your own leadership role and attitude by applying a set of methods, tools, and mental maps.
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Use a „Transformation Architect Tool Box and Playbook“ for leaders and know about their impact.
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Reflect on your own behaviour through self-assessments and reflecting on real situations.
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Learn about different theories on how to empower and motivate your team.
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Be a catalyst for empowering your organisation to embed service design.
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Foster an innovative and creative mindset.
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Transfer learned models and theories to your real-work situations through hands-on activities.
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Connect with other leaders, sharing insights and learnings in a „safe space.“
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Become the leader that people would love to follow.
5 reasons why you should join the Service Design Leadership Lab!
Holistic Leadership
Development
This course takes a unique approach by focusing on the three critical dimensions of leadership: leading yourself, leading your team, and leading your organization. Leadership isn’t just about managing tasks—it's about being self-aware, fostering an inspiring team culture, and driving change at the organizational level.
Through self-assessments and peer-to-peer reflection, the program helps you better understand your personal leadership style while offering insights into how to guide and motivate others. You will leave the program with a clear sense of your role as a leader and how you can shape it to benefit both your team and your organization.
Interactive and Engaging Learning Formats
Learning isn't passive in this course. The program offers a rich variety of learning formats designed to ensure deep engagement and practical learning. From inspiring lectures to case clinics, interactive group sessions, and peer-to-peer reflections, the course encourages active participation.
You’ll be continuously connecting theory with practice, working through real-life scenarios, and engaging in self-reflection to enhance your leadership skills. The focus is not just on what you learn, but how you apply it, making the experience highly immersive and impactful.
Becoming the Leader People Want to Follow
Ultimately, leadership is about influence. The Service Design Leadership Lab is designed to help you become the kind of leader people admire and trust. Through a deep exploration of leadership theories and practical tools, you will gain a deeper understanding of how to inspire and empower your team, drive innovation, and create a positive organizational culture.
You’ll learn how to nurture a creative mindset, foster collaboration, and lead with empathy—qualities that will help you become the leader people are excited to follow.
A Practical Toolset for Real-World Challenges
The Service Design Leadership Lab goes beyond theory by providing you with a comprehensive "Transformation Architect Tool Box and Playbook" for leaders. You will not only learn about different leadership models and approaches but also be given the tools to apply these in your real-work situations.
Whether it’s improving team dynamics, fostering creativity, or implementing service design principles across your organization, you’ll walk away with actionable strategies that can be directly applied to the challenges you face at work.
A Safe Space to Connect and Grow with Like-Minded Leaders
Leadership can sometimes feel isolating, especially when you’re navigating complex challenges. One of the key benefits of this course is the opportunity to connect with like-minded leaders in a safe, supportive environment. With a maximum of 16 participants, the program offers an intimate setting for networking and collaboration.
The course also features a "Buddy" system, where you'll be paired with another participant for deeper mutual support and reflection throughout the journey. This structure fosters meaningful connections, allowing you to learn from others’ experiences and share your own insights in a trusted space.
Meet the trainer
Prof. Dr. Tina Weisser holds a professorship in Service Design at MUC.DAI - Munich Center for Digital Sciences and AI at the University of Applied Sciences in Munich and works as a leadership consultant.
With over 20 years of experience in practicing service design across various sectors, she brings a wealth of practical knowledge. Tina serves on the advisory board of the SDN Academy and develops and conducts the successful SDN Leadership Learning Lab.
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Prof. Dr. Tina Weisser (she/her)
Leadership Consultant and Professor at Munich Center for Digital Sciences and AI by University of applied Science Munich, SDN-accredited Master
COURSE OUTLINE
MODULE 1
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Workshop Module 1 and kick-off (3 h)
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On-demand Self assessment, articles, lectures or talks (2 h)
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Exchange and reflection with Buddy (1h)
MODULE 2
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Workshop Module 2 (3 h)
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On-demand Self assessment, articles, lectures or talks (2 h)
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Exchange and reflection with Buddy (1h)
MODULE 3
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Workshop Module 3 (3 h)
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On-demand Self assessment, articles, lectures or talks (2 h)
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Case-clinic with a group of participants (2,5 h)
MODULE 4
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Workshop Module 4 (2 h)
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Optional: Alumni meeting (1h)
DATES AND TIMES
Module 1: November 14, 2024 | 3pm - 6pm CET (UTC+1)
Module 2: December 12, 2024 | 3pm - 6pm CET (UTC+1)
Module 3: January 16, 2025 | 3pm - 6pm CET (UTC+1)
Case Clinic: January 23, 2025 | 1:30pm - 3:30pm CET (UTC+1)
Module 4: January 30, 2025 | 1:30pm - 3:30pm CET (UTC+1)
Course fees and registration
Includes:
Participation in all 4 modules and case clinics
Interaction with course participants and trainer
All course content, supplemental learning material and assignments
Course completion certificate
Free access to future case clinics as course almuni
SDN Members
€760 Early Bird (September 1, 2024)
€840 Normal price
Non-SDN Members
€820 Early Bird (September 1, 2024)
€900 Normal price
Course
starts in
TESTIMONIALS
Who is this course for?
Service designer with a current or new leadership role. Senior service designers or experienced service designers, innovation or UX managers, and product owners. Anyone interested in leading service, UX design, or creativity within organisations.
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No prerequisite is required.
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Maximum of 16 participants for the duration of 3 months. There will be an additional follow-up after the course.
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Participants who miss more than one module will not obtain a certificate.
Financial Inclusion
We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org!
High income
Full training fee
Upper middle
income
Receive 25% discount
on the training fee
Lower middle
income
Receive 50% discount
on the training fee
Low income
Receive 75% discount
on the training fee
FAQs
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What is the Service Design Network Academy?The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of education courses for both seasoned practitioners and those new to service design, our Academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry. Since its founding, the SDN Academy has run both public and in-house training for more than 1.100+ students, across more than 24 different course offerings. Course participants come from a range of backgrounds and experience levels.
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What is the Service Design Network?The SDN is a non-profit organization founded in 2004 and is the only community of its type world-wide. In addition to the SDN Academy, the SDN runs a series of annual Global Conferences, publishes the journal 'Touchpoint', recognizes best-in-class work through its Award program, supports a large network of local Chapters, and supports up-and-coming service designers through its Young Talent Board and associated activities. You can learn more about the SDN at www.service-design-network.org.
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Will I receive a course completion certificate?Yes, all participants who successfully complete the course (based on lecture progress, as well as completion of quizzes and assignments) will receive a course completion certificate.
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What are the criteria for enrolling in a course?We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on their background and needs.
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Where are the courses offered and in which languages?Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.
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Do you offer discounts on your lectures & courses?We at SDN believe that everyone should get the possibility to join our lectures & courses. If you feel that the prices we offer are too high for your current living situation, please feel free to reach out to us at info@sdn-academy.org. Service Design Network Members receive a 15% Discount on SDN Academy Tickets. Learn more about the SDN and our Membership here. Service Design Network Student Members receive a 50% Discount Code on SDN Academy Tickets. Learn more about the SDN and our Membership here.
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Do you offer in-house training programs?The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.
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How do I become a trainer?The SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.
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How much do academy courses cost?Our academy courses vary in price. We recommend that you review the program page here to get an understanding of associated costs.
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What forms of payment do you accept?We accept the following means of payment: Credit/debit cards, PayPal, SEPA Direct Debit or Invoice. The availability of means of payment may be affected by your location.
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What is the cancellation/refund policy?You may cancel a course up to 30 days prior to, in order to get a full refund. Please visit our Terms and Conditions page to learn more.
Further questions? Don't hesitate to reach out to us below: