Course Information
Language:
English
Course level:
Basic/Intermediate
Location: Zoom
Platform access will be shared with attendees prior to the course
What to expect?
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Are you ready to unlock the potential of AI for your service design practice? This interactive, two-part online workshop empowers service design professionals to create their own personalized service design assistant using a custom GPT approach.
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Have you ever wondered how AI could support your work in analysis and synthesis, deliverable creation, ideation, strategy development, or even leadership? Guided by experienced facilitators, you’ll learn how to build a custom GPT tailored to your unique needs, transforming and supercharging your approach to service design.
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Through this collaborative learning experience, you’ll gain actionable insights and leave with an adaptable, AI-powered tool to elevate your service design process.
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You'll complete the course having collaboratively created a custom GPT, as well as the necessary knowledge, experience and canvases to create a personal GPT perfectly tailored to your needs.​​
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Meet the trainer
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Tina Weisser (she/her)
Working as a consultant and university educator in Munich, Tina is a recognized expert in leadership and organizational change
Jesse Grimes (he/him)
A co-founder of the SDN Academy and Editor-in-Chief of 'Touchpoint', Jesse's consultancy work has focused for many years on start-ups and ventures
Dates and times ​
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Session 1: 20 February 2025 | 15:00 - 18:00 CET (GMT+1)
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Session 2: 27 February 2025 | 15:00 - 17:00 CET (GMT+1)
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Convert this time to your local timezone
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Course fees and registration
Includes:
Full access to course content of 7 hour length
Interaction with course participants and trainers throughout the course
All course content, supplemental learning material.
Course completion certificate
SDN Members
€360 Early Bird (until January 10, 2025)
€410 Normal price
Non-SDN Members
€390 Early Bird (until January 10, 2025)
€450 Normal price
4 Reasons Why You Should Join This Course!
Empower Your Workflow with AI
Learn to create a GPT-powered assistant tailored to your unique service design needs, transforming your approach to analysis, synthesis, ideation, and more.
Collaborative and Personalized Experience
Work closely with peers and expert facilitators in small group settings, ensuring personalized feedback and a supportive learning environment.
Hands-On Learning with Real Outcomes
By the end of this course, you'll walk away with a fully functional GPT prototype that directly enhances your work—and the skills to refine or build new ones.
Future-Proof Your Skills
Stay ahead in the evolving field of service design by integrating AI tools that boost your efficiency, creativity, and strategic capabilities.
​​​Who is this course for?
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Service Design Professionals: Whether you're an experienced service designer or just starting out, this course will enhance your ability to leverage AI in your daily work.
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Innovation & Strategy Leaders: Discover how AI can support team decision-making, streamline processes, and inspire innovation.
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Design Thinkers and Consultants: Use GPT to enrich ideation, deliverable creation, and client interactions.
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Tech-Savvy Problem Solvers: If you're curious about customizing AI for real-world challenges, this course will give you the tools to do so effectively.
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Financial Inclusion
We as the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. So, if you think you are eligible – please contact us at academy@service-design-network.org!
High income
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Full training fee
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Upper middle​
income
Receive 25% discount​
on the training fee
Lower middle​
income
Receive 50% discount
on the training fee
Low income
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Receive 75% discount
on the training fee
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What is the Service Design Network Academy?The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of education courses for both seasoned practitioners and those new to service design, our Academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry. Since its founding, the SDN Academy has run both public and in-house training for more than 1.100+ students, across more than 24 different course offerings. Course participants come from a range of backgrounds and experience levels.
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What is the Service Design Network?The SDN is a non-profit organization founded in 2004 and is the only community of its type world-wide. In addition to the SDN Academy, the SDN runs a series of annual Global Conferences, publishes the journal 'Touchpoint', recognizes best-in-class work through its Award program, supports a large network of local Chapters, and supports up-and-coming service designers through its Young Talent Board and associated activities. You can learn more about the SDN at www.service-design-network.org.
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Will I receive a course completion certificate?Yes, all participants who successfully complete the course (based on lecture progress, as well as completion of quizzes and assignments) will receive a course completion certificate.
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What are the criteria for enrolling in a course?We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on their background and needs.
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Where are the courses offered and in which languages?Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.
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Do you offer discounts on your lectures & courses?We at SDN believe that everyone should get the possibility to join our lectures & courses. If you feel that the prices we offer are too high for your current living situation, please feel free to reach out to us at info@sdn-academy.org. Service Design Network Members receive a 15% Discount on SDN Academy Tickets. Learn more about the SDN and our Membership here. Service Design Network Student Members receive a 50% Discount Code on SDN Academy Tickets. Learn more about the SDN and our Membership here.
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Do you offer in-house training programs?The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.
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How do I become a trainer?The SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.
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How much do academy courses cost?Our academy courses vary in price. We recommend that you review the program page here to get an understanding of associated costs.
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What forms of payment do you accept?We accept the following means of payment: Credit/debit cards, PayPal, SEPA Direct Debit or Invoice. The availability of means of payment may be affected by your location.
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What is the cancellation/refund policy?You may cancel a course up to 30 days prior to, in order to get a full refund. Please visit our Terms and Conditions page to learn more.