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NEWS STORY

Service Design Practitioner Curriculum (Training + Accreditation)

Updated: Feb 9, 2022


The Service Design Process

The SDN Academy is proud to introduce to you our newest initiative: The Service Design Practitioner Curriculum Program. This unique training program is designed for those who want to build a solid foundation of service design practice and gather theoretical foundations, methodological skills, and practical experience. Therefore, this training is for anyone who wants to learn the basics of service design.


The program consists of 32 hours, structured in six modules of online sessions, five modules of assignments and on-demand content. The participants of this curriculum will get free access to the Accreditation Test to become an official SDN Accredited Practitioner, which includes a two-year SDN membership with all its benefits.


Linda Kaszubski, SDN Acc. Master Prof. Birgit Mager & SDN Acc. Master Barbara Weber Kainz (left to right)

This training will be facilitated by our very own SDN President and SDN Acc. Master, Prof. Birgit Mager, our SDN Accredited Master Barbara Weber-Kainz, Linda Kaszubski and other exclusive international guests.



Want to start your Service Design Journey in 2022?

The Service Design Practitioner Curriculum comes back to the SDN Academy multiple times in 2022. Next Session starts on Feb 7, 2022:

You missed this session? Let us know if you are interested in joining us in May/June 2022 and we notify you via email once the new dates are published! Pre-register here.



Financial Inclusion

We at the SDN support financial inclusion as part of our DEI mission (Diversity, Equity and Inclusion), based on the world bank clusters. Please note that a supplemental list is also available for countries not registered within this index due to being territories of other countries or smaller independent nations.



Practitioner Accreditation

The SDN Accreditation Program is an independent certification confirming that you have met established criteria and competencies within the field of service design. Learn more about the Accreditation Process here.

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SELECTED UPCOMING COURSES

The Design of Change: Essentials for Service Designers

May 22 & June 5, 2025

SDNA online live course

Course language:

English

English

Every service designer faces the same challenge: dreaming up great concepts is one thing, making them work in the real world is another. Why do even the best user journeys and service concepts sometimes falter? What holds your team back from turning ideas into meaningful impact? This course bridges that gap.​

Branding for Service Design with AI Tools

on-demand course

SDNA on-demand curse

Course language:

English

English

Why is branding important for service design? Join Fiona Myles and Javier Garcia in this on-demand course covering the key business considerations, principles and tools of branding for service design supported by AI tools.

Journey Management

June 3-5, 2025

SDNA online live course

Course language:

English

English

Learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations.

Service Design Leadership Lab

Apr 30 - Jul 2, 2025

SDNA online live course

Course language:

English

English

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This 4-module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks.

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