Working on your facilitation skills as a service designer is essential for several reasons. Effective facilitation fosters collaboration, ensuring all voices are heard and ideas are co-created. It helps tackle complex problems with multidisciplinary approaches and keeps the focus on the things that matter!
We invite you to join us on "Facilitating Creative Sessions" on September 17 - October 22, 2024 with SDN-accredited Master Julia Alberga. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.
Why Facilitation for Service Design Matters
1. Effective Communication: Facilitators are skilled communicators who can articulate ideas clearly and help others do the same. This is important in service design, where explaining concepts, processes, and solutions to non-designers is often necessary.
2. Improves Problem-Solving: Service design often involves tackling complex issues. Good facilitation helps guide discussions, manage group dynamics, and keep the team focused on finding effective solutions.
3. Managing Change: Service design frequently introduces new processes, tools, or cultural changes within organizations. Facilitation skills are key to managing resistance, engaging participants, and ensuring smooth transitions.
4. Innovation and Creativity: Effective facilitation creates an environment that encourages creativity and innovation. By using various facilitation techniques, service designers can help teams think outside the box, generating innovative solutions.
5. Empowers Leadership: As a facilitator, you take on a leadership role, guiding groups, inspiring participation, and influencing decision-making processes.
Dates: September 17 - October 22, 2024
Duration: 4 module course
Seats Available: 16 seats in total
What You Will Learn
In this course, you will explore the following key areas:
Learn about of the role and significance of facilitation in creative sessions
Gain insights of a variety of facilitation techniques and understand their application throughout the design process
Develop essential soft skills for effective facilitation, such as managing difficult participants and navigating group dynamics
Acquire practical experience through hands-on exercises and group activities
Learn how to create canvases and develop timetables for mini workshops
Lean about the importance of over preparedness and under structure in facilitation
Meet the Trainer
This workshop is led by Julia Alberga. Julia is working as an UX consultant and researcher in Amsterdam, where she founded Alberga Consultancy in 2017 and Radical Research in 2021. Before she started her own company, she worked as a service designer and researcher at the Rabobank for three years, gaining knowledge on inhouse service design and how to implement improved processes over time. She deepened her education in UX and service design and learned why stakeholders management and co-creation with the user ánd the team is so important in order to really make a change.
Who Is This Course For?
"Facilitating Creative Sessions" is intended for professionals running in-house workshops and designers looking to improve their facilitation abilities. After finishing this course, you'll be prepared to lead stimulating creative workshops that encourage teamwork and promote innovation in your industry.
Register Now
Don't miss out on this opportunity to enhance your facilitation skills. Join our course "Facilitating Creative Sessions" with Julia Alberga on September 17! Early Bird Discounts are available until August 17.
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For any questions, feel free to reach out to us at academy@service-design-network.org.
