Andy Polaine is an independent design leadership coach, consultant, educator, trainer and writer who helps clients build and grow their own design and innovation capability to transform their organisations and themselves.

Previously he worked at Fjord where he was Group Design Director of Client Evolution, a global role sharing Fjord’s wealth of design and innovation experience to help clients build and grow their own capability and transform their organisations. He also co-wrote Fjord’s 2019 and 2020 Trends.

Andy co-authored the Rosenfeld Media book, Service Design: From Insight to Implementation and am a Rosenfeld Expert.

He has nearly 30 years’ experience in design and innovation with clients across a range of industries, including financial services, public services, insurance, healthcare, telecommunications, automotive, media, design and education. He holds a PhD from the University of Technology, Sydney and co-lead the Masters of Service Design at the Hochschule Luzern.