Course Description

The world is dealing with more and more complex problems that are viciously entangled with each other. In this context, service designers need to consider how to enhance ecological, economic, and social sustainability through their work. Social sustainability is at the core of service design, in particular in times where societies are shaking and services themselves become more and more complex. But what is social sustainability, and how does it relate to service design? How can we design socially sustainable services? The webinars will provide a peek into socially sustainable service design and an opportunity to reflect on the role and tools of service design through the social sustainability lens.

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Course Learning Objectives: 

What you will learn:

• Getting clarity on what is socially sustainable design and how it can be applied to service design.

• Discover concrete ideas on how to design socially sustainable services as a service design practitioner.

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High-level agenda

The agenda will be based on how to apply the service design framework for social sustainability. How can we create socially sustainable services? The attendees will be guided through reflecting on the question through lectures, real-life cases, and testing together.

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Financial Inclusion

We, as the Service Design Network, support financial inclusion as part of our DEI mission (Diversity, Equity, and Inclusion), based on the World Bank clusters. So, if you think you are eligible, please contact us at academy@service-design-network.org!