SDN ACADEMY IN-HOUSE
Want to bring the expertise and resources of the Service Design Network to your organisation?
Learn from SDN-accredited trainers, world-wide.
Get ready to elevate your team's skills and creativity! Welcome to our in-house training request form for an inspiring service design workshop or keynote. The SDN Academy is happy to work with you on a one-to-one basis to plan customised service design solutions for your organisation.
OPTIONS
CUSTOMISED
TRAINING
The customised training programme not only addresses your company's specific challenges but also empowers you to select the service design skills most relevant to your organisation's need.
CUSTOMISED TRAINING
+ ACCREDITATION
Embarking on a customised training programme with accreditation offers a dual advantage, uniquely tailored to elevate your team's skills while providing official recognition.
SDN ACADEMY COURSE
By opting for a pre-existing course tailored exclusively for your company, you benefit from a proven curriculum designed to address essential skills and knowledge areas while still catering to your team's specific requirements.
KEYNOTE OR INVITE SPEAKING ENGAGEMENT
Opting for a keynote or speaker engagement for your team promises an inspiring and insightful experience with immediate impact.
Or contact us directly via email at academy@service-design-network.org.
SDN ACCREDITED MASTER
Prof. Birgit Mager
Birgit Mager is Co-Founder and President of the Service Design Network, the leading non-profit organisation committed to global development and innovation within the practice of service design. Since 1995, Birgit Mager has held the first professorship for service design worldwide.
She regularly conducts tailored service design keynotes and workshops all around the world both on-site and in hybrid/online modes. Most recent topics are Service Design Basics, Service Design Advanced and Service Design for the Public Sector.
SDN ACCREDITED MASTER
Jesse Grimes
Jesse is an expert-level independent service design consultant, Senior Vice President of the global Service Design Network (SDN), and Editor-in-Chief of its journal, Touchpoint. He has eleven years’ experience as a service designer.
He regularly conducts tailored service design workshops all around the world both on-site and in hybrid/online modes. Most recent topics are Innovation, Circular Economy, and Service Design for the Financial Sector.
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SDN ACCREDITED MASTER
Dr. Tina Weisser
Tina Weisser is an expert in organizational strategy and implementation, and has delivered multiple in-house trainings for some of Germany's largest organizations (like BMW, Lufthansa).
She works both on-site and in hybrid/online modes, and works with groups on topics such as Service Design Management, Implementation, Service Design Leadership and User Research.
TRAINER / KEYNOTE SPEAKER
ACHIEVEMENTS
67+
Trained
Customers
7
In-house Trainings
accomplished
6
Countries
world-wide
5
Company Sectors:
PAST COURSE GALLERY
INFO BROCHURE
You can download our info brochure to get further information about the Service Design Network, the SDN Academy, our trainers, benefits and prices. Just click the button below!
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What is the Service Design Network Academy?The SDN Academy is an educational initiative introduced by the Service Design Network (SDN) in 2019. Offering a series of education courses for both seasoned practitioners and those new to service design, our Academy is committed to advancing practitioner knowledge by sharing insights on the latest tools, methods and techniques shaping the future of our industry. Since its founding, the SDN Academy has run both public and in-house training for more than 1.100+ students, across more than 24 different course offerings. Course participants come from a range of backgrounds and experience levels.
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What is the Service Design Network?The SDN is a non-profit organization founded in 2004 and is the only community of its type world-wide. In addition to the SDN Academy, the SDN runs a series of annual Global Conferences, publishes the journal 'Touchpoint', recognizes best-in-class work through its Award program, supports a large network of local Chapters, and supports up-and-coming service designers through its Young Talent Board and associated activities. You can learn more about the SDN at www.service-design-network.org.
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Will I receive a course completion certificate?Yes, all participants who successfully complete the course (based on lecture progress, as well as completion of quizzes and assignments) will receive a course completion certificate.
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What are the criteria for enrolling in a course?We do not have specified prerequisites attached to our courses. Nevertheless, our course descriptions provide a clear understanding of the content to be delivered. We, therefore, encourage interested participants to read them carefully and self-identify if the course is the right level based on their background and needs.
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Where are the courses offered and in which languages?Our academy is a global initiative with the objective of providing courses in a multitude of languages. New courses (and their respective language offering) are added to our website on a regular basis. We encourage interested participants to review the program page here to learn more.
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Do you offer discounts on your lectures & courses?We at SDN believe that everyone should get the possibility to join our lectures & courses. If you feel that the prices we offer are too high for your current living situation, please feel free to reach out to us at info@sdn-academy.org. Service Design Network Members receive a 15% Discount on SDN Academy Tickets. Learn more about the SDN and our Membership here. Service Design Network Student Members receive a 50% Discount Code on SDN Academy Tickets. Learn more about the SDN and our Membership here.
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Do you offer in-house training programs?The academy is pleased to offer customised, in-house training for companies, agencies and academic institutions alike. Inquiries can be directed here.
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How do I become a trainer?The SDN is always happy to welcome new members into our group of expert trainers. To ensure we work with the best, we have incorporated a rigorous application process which includes a self-assessment and interview with our accreditation board. To learn more, please see here.
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How much do academy courses cost?Our academy courses vary in price. We recommend that you review the program page here to get an understanding of associated costs.
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What forms of payment do you accept?We accept the following means of payment: Credit/debit cards, PayPal, SEPA Direct Debit or Invoice. The availability of means of payment may be affected by your location.
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What is the cancellation/refund policy?You may cancel a course up to 30 days prior to, in order to get a full refund. Please visit our Terms and Conditions page to learn more.